Alexis
Valle-Bonilla

IT Support · IT Operations · Networking

Computer Systems student at CUNY New York City College of Technology, BTECH expected May 2027. Hands-on with virtualization, networking, and scripting. Real-world troubleshooting experience from four years in telecom. Based in Queens, NY.

Status Open to IT Roles
Location Queens, NY / NYC Metro
Degree BTECH · May 2027

Background

I'm an IT student and aspiring network/systems professional based in Queens, NY. I'm finishing a BTECH in Computer Systems at CUNY New York City College of Technology (May 2027), building on an AAS in Computer Information Systems I completed in 2025.

My hands-on work spans network simulation in Cisco Packet Tracer, virtualization with Proxmox VE, Hyper-V, VirtualBox, and AWS EC2, Active Directory administration, web server configuration with Apache, packet analysis with Wireshark, and scripting in Python and PowerShell.

Before pivoting to IT full-time, I spent more than four years in telecom at T-Mobile as a Mobile Expert — troubleshooting devices, diagnosing connectivity issues, and resolving escalated technical problems for customers daily. That experience gave me something lab work alone can't: real communication skills under pressure.

I'm bilingual in English and Spanish. I earned my CompTIA A+ in 2026 and I'm now preparing for the Cisco CCNA, while running a Proxmox homelab at home to practice real IT Operations work.

Current Program BTECH Computer Systems — CUNY New York City College of Technology
Completed AAS Computer Information Systems — May 2025
Target Roles Help Desk · Desktop Support · Network Support · Jr. Sysadmin · NOC
Certifications CompTIA A+ (earned) · Cisco CCNA (in progress)
Languages English (fluent) · Spanish (fluent)

Technical Skills

Networking

Network Infrastructure

Cisco Packet Tracer TCP/IP VLANs Wireshark
Cloud & Virtualization

Virtual Environments

AWS EC2 Hyper-V VirtualBox Proxmox VE Docker
Systems & Servers

OS & Administration

Windows Server Active Directory Apache PowerShell Linux
Security

Security Fundamentals

Wireshark Firewall Concepts Network Monitoring RBAC Internal PKI / TLS
Programming

Languages & Scripting

Python PowerShell
Hardware & Support

End-User Support

PC Building Hardware Troubleshooting Device Config MS Office Google Workspace

Things I've Built

01

Proxmox Homelab

Proxmox VE lab on a Dell OptiPlex running the services a small IT department would: Pi-hole DNS, Nginx Proxy Manager as a reverse proxy, a private mkcert certificate authority for internal HTTPS, scheduled backups, and Uptime Kuma monitoring with Discord alerts. Documented with a network diagram and a troubleshooting log of real outages and fixes.

02

Network Topology Lab

Built LAN topologies in Cisco Packet Tracer with multiple subnets, VLANs, and inter-VLAN routing. Configured routers, switches, and end devices, then traced and fixed connectivity failures.

03

Wireshark Traffic Analysis

Captured live network traffic with Wireshark, identified protocols, and filtered packets by type. Includes pcap files and analysis notes.

04

Apache Web Server Lab

Deployed Apache on an AWS EC2 Ubuntu 24.04 instance managed over SSH. Configured a named virtual host, a custom 404 page, clean URLs with mod_rewrite, and per site access logging, then verified each change in the logs.

05

Active Directory Lab

Built a domain environment from scratch in Hyper-V: promoted a Windows Server VM to Domain Controller (DC01) with AD DS, DNS, and DHCP, and joined a Windows 10 client (CLIENT01) to the avalletech.corp domain. Created OUs with role-based user and group permissions, then applied and verified three Group Policy Objects, including Control Panel restrictions on client machines.

06

Python Automation Scripts

Python automation scripts built for real personal use on Windows. Includes a Downloads folder organizer that sorts files by type and a startup launcher using subprocess.


Certifications & Training

A+

CompTIA A+

CompTIA

// EARNED AUG 2026
CCNA

Cisco CCNA

Cisco

// IN PROGRESS · TARGET JAN 2027
CISCO

Exploring IoT with Cisco Packet Tracer

Cisco Networking Academy

// COMPLETED MAY 2026
CISCO

Exploring Networking with Cisco Packet Tracer

Cisco Networking Academy

// COMPLETED MAY 2026
CISCO

Getting Started with Cisco Packet Tracer

Cisco Networking Academy

// COMPLETED FEB 2026
DHS

Information Security Basics

TEEX / FEMA — AWR-173 | 1.3 CEUs

// COMPLETED MAY 2021

Get in Touch

Open to IT internships, help desk roles, network support, and entry-level IT positions in the NYC area. If you're hiring or want to connect, reach out.